It might sound counterproductive but never having to personally face your tenants is far more profitable for your business. This is what the most successful landlords found out as they compared their experiences with hiring a property management company in Long Beach, CA versus doing the management of their property themselves.
Obviously, a professional relationship between the landlord and his tenants is needed to ensure that the business stays profitable. However, getting personally involved in the daily operations such as rent collection, property repair, or maintenance does more harm than good.
http://www.rpmlongbeach.com/property-management-services-helps-improve-tenant-relations
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